Customer Survey

Please help us serve you and others better by completing our Customer Satisfaction Survey. Answering the questions below should only take a few minutes. Your participation is completely voluntary and will help us ensure that we offer the best customer service possible.
Company Name: Equipment Serviced:
Contact Name: Service Date:
EMail Address: Invoice#:
Please circle one number per line:
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1. Courtesy of phone contact with office
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2. Response time on the service call
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3. Technician arrived as scheduled
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4. Courtesy of service technician
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5. Sincere desire of Joe Warren and Sons Co., Inc.
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6. Minimization of your downtime
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7. Ability to do the job without interfering with your workflow
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8. Quality of information provided about your equipment and the job
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9. Willingness to go the extra mile for the customer
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10. Do you have a concern or was there a mistake regarding this call yes no
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If YES, please qualify how well we recovered on this mistake
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11. Was there any mistake made on the billing of this call? yes no
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If YES, please qualify how well we recovered on this mistake
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12. How inclined are you to call Joe Warren and Sons Co., Inc. for your next service call?

very

not sure

not
.
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