Customer Survey

Please help us serve you and others better by completing our Customer Satisfaction Survey. Answering the questions below should only take a few minutes. Your participation is completely voluntary and will help us ensure that we offer the best customer service possible.

Company Name:		Equipment Serviced:
Contact Name:		Service Date:
EMail Address:		Invoice#:

Please circle one number per line:
1. Courtesy of phone contact with office
2. Response time on the service call
3. Technician arrived as scheduled
4. Courtesy of service technician
5. Sincere desire of Joe Warren and Sons Co., Inc.
6. Minimization of your downtime
7. Ability to do the job without interfering with your workflow
8. Quality of information provided about your equipment and the job
9. Willingness to go the extra mile for the customer
10. Do you have a concern or was there a mistake regarding this call	yes			no
If YES, please qualify how well we recovered on this mistake
11. Was there any mistake made on the billing of this call?	yes			no
If YES, please qualify how well we recovered on this mistake
12. How inclined are you to call Joe Warren and Sons Co., Inc. for your next service call?	very		not sure		not
Comments?