Commercial Kitchen Equipment Service Technician

Commercial Kitchen Equipment Service Technician

Number of Openings: 3

About Joe Warren & Sons

Joe Warren & Sons Company Inc., (JWS) a leading provider of commercial refrigeration and food equipment services and sales throughout New England, seeks to add a Commercial Cooking Kitchen Equipment Service Technician to help lead the company through an exciting phase of growth. Established in 1991, JWS is a family owned-operated business and headquartered in Norwood, MA. JWS has a long history of above-market growth driven by strong customer loyalty, a dedicated and thoughtful management team, and an industry leading reputation for quality service.

Job Description

The Commercial Cooking Equipment Service Technician provides customer service in the field in order to maintain and repair Commercial Cooking Equipment. The successful candidate will report to their designated Service Manager.


• Properly maintain, service and install commercial cooking/food prep equipment
• Accurately and timely completes assignments for all services performed
• Consults with the Parts Department to accurately identify recommended parts
• Maintains a neat and orderly truck, along with accurate part and tool inventory
• Communicates with manufacturers as needed to help with diagnosing problems with equipment
• Defines equipment problems, collects data, establishes fact and draws valid conclusions about the work needing to be performed
• Provides highest level of service to the customer and professionally communicates the service needed to customers
• Promotes and recommends other services provided by JWS to customers


• High School diploma or GED and valid driver’s license
• Can work well independently or as part of a cohesive team
• Show passion and empathy towards our customers and team
• Must be able to use hands for fine manipulation of hand tools
• Highly safety conscious and must be able to climb stairs and ladders
• Able to follow through on duties and assignments with minimal supervision
• Background experience in gas, electric, plumbing, and/or steam
• (5) years of experience in commercial equipment repair, or in a related area
• Excellent organizational skills, must be motivated and a self-starter with a team-first attitude

Why JWS?

We offer competitive compensation and a comprehensive benefits package including paid time off, medical/dental/vision insurance, company-wide incentive program and a 401k with company match. Technicians also enjoy (9) company paid Holidays, PTO, advancement opportunities, short and long-term disability, company vehicle, fuel card, cell phone and tablet. We conduct regular performance reviews; issue performance bonuses as earned and provide relevant continuing education with reimbursement, training courses and employee referral programs.

If you’re ready to work with a growing family-owned business, focused on employee growth and advancement, while remaining true to our culture code: Communication, Accountability and Respect, we’d love to discuss this position with you!


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