Refrigeration Service Technician

Refrigeration Service Technician

Number of Openings: 3

About Joe Warren & Sons

Joe Warren & Sons Company Inc., (JWS) a leading provider of commercial refrigeration and food equipment services and sales throughout New England, seeks to add a Refrigeration Field Service Technician to help lead the company through an exciting phase of growth. Established in 1991, JWS is a family owned-operated business and headquartered in Norwood, MA. JWS has a long history of above-market growth driven by strong customer loyalty, a dedicated and thoughtful management team, and an industry leading reputation for quality service.

Job Description

The Refrigeration Field Service Technician provides customer service in the field in order to troubleshoot, diagnose, install, maintain and repair Commercial Refrigeration and Ice Machine Equipment. The successful candidate will report to their designated Service Manager.


(Job functions may include, but are not limited to, the functions listed below)
• Properly troubleshoots, diagnoses, and repairs refrigeration and ice machine equipment
• Legibly completes paperwork for all services performed on behalf of the customer
• Consults with the Parts Department to accurately identify and order parts
• Installs all parts ordered for the customer in a timely and professional manner
• Maintains a neat and orderly truck, along with accurate part and tool inventory
• Consults with manufacturers, sales reps, dealers, and customers
• Defines service problems, collects data, establishes fact and draws valid conclusions about the work needing to be performed
• Communicates with manufacturers as needed to help with diagnosing problems with equipment
• Provides highest level of service to the customer and professionally communicates the service needed to customers
• Promotes and recommends other services provided by JWS to customers


• EPA certified and highly safety conscious
• Must be able to climb stairs and ladders
• Demonstrate the flexibility to routinely multitask
• Show passion and empathy towards our customers
• High School diploma or GED and valid driver’s license
• Moderate to heavy lifting and carrying (up to 75 pounds)
• Can work well independently or as part of a cohesive team
• Must be able to use hands for fine manipulation of hand tools
• Able to follow through on duties and assignments with minimal supervision
• Background experience in gas, electric, plumbing, and/or steam repairs a plus
• (5) years of experience in refrigeration/ice machine equipment repair, or in a related area
• Excellent organizational skills, must be motivated and a self-starter with a team-first attitude
• Requires walking, standing, driving, sitting, squatting, kneeling, reaching overhead, bending, twisting, and turning for the better part of 8 hours

Why JWS?

We offer competitive compensation, a company-wide incentive program (paid out quarterly) and a comprehensive benefits package including paid time off, medical/dental/vision insurance and a 401k with company match. Employees also enjoy (9) company paid Holidays, PTO, advancement opportunities, short and long-term disability. We conduct regular performance reviews; issue performance bonuses as earned and provide relevant continuing education with reimbursement, training courses and employee referral programs.

If you’re ready for a challenge and have the ambition to succeed in this critical role, we’d love to discuss this position with you!


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