As the executive chef in large multi-unit food service operations, it is imperative that all of my equipment and mechanical systems are in proper working order and maintained to exacting standards. JWS, with their excellent repair technicians, parts dept. and inside support personnel, have consistently delivered superior on time equipment repair and installation in the many facilities I have managed over the years. JWS’ commitment to exceptional customer service and workmanship have kept my kitchens cooking safely, efficiently and without interruption since 2002.
These are just a few of the many reasons I have chosen JWS as my exclusive equipment repair and maintenance company for the last fourteen years, in numerous facilities throughout the greater Boston area. JWS is a 24/7/365 company you can count on to get the job done, and done right the first time!
John J Murray
Nutrition & Food Service
As a franchisee of Taco Bell operating 24 restaurants in Southeast Massachusetts and Rhode Island, we have been doing business with Joe Warren and Sons for over 13 years. They service all of our kitchen equipment. We can testify to the fact that they are responsive, professional and extremely capable.
Whenever I have a question or an issue I know that I can call their office and speak directly with Joe or Chris. Their knowledge and dedication to providing great service is without equal.
Over the years we have developed a true working relationship. Not only do we rely on them to keep the equipment in our restaurants in good working order, we trust their abilities, honesty and their opinions.
Vice President/General Manager
I have been a customer of Joe Warren & Sons since 2001. Regardless of the size of the job, Joe and his team make me feel like I am their most important client. Not only have they supported my team with equipment repair, they have also assisted in capital equipment purchases, new construction, renovations, space planning, and problem solving.
I will be forever grateful to Joe and his team for supporting us through a refrigeration/freezer meltdown with our new system. The JWS Team had not yet been completely trained on this particular system, yet they came in overnight when no one else would, and they were able to fix the problem. After that, Joe coordinated training of the system for his entire team and they spent 2 days learning everything there is to know about this new system.
That is just one of many examples where the JWS Team has gone above and beyond to support us. If you are looking for an addition to your professional family, then Joe Warren & Sons is the team that you are looking for.
Aramark | General Manager
Berklee College of Music | Higher Education
I have been with Sodexo at Reebok World Headquarters for almost 3 years as the General Manager and in the contract food service business for over 25 years working in colleges, assisted living and corporate accounts. JWS has been Reebok’s preventive maintenance and service provider for 17 years. JWS is the best in the business for food service equipment repair and new equipment installation.
Joe and his team can be counted on to arrive in a timely manner, diagnose and make repairs. They will provide detailed work orders and fair quotes. They take the time to review the problem, how to prevent it from happening again and next steps for repair.
The technicians are friendly, professional and many specialize in certain equipment such as dish machines or refrigeration. I can always count on JWS and their family of technicians and support staff to keep our business running.
Sodexo, Reebok International
Joe Warren and Son’s does a tremendous job meeting our expectations in servicing all of our kitchen and cafeteria equipment. Joe Warren and Son’s has a preventive maintenance program that is phenomenal. They individually label every piece of equipment with a small Joe Warren & Sons decal with a different number. This makes it extremely helpful to track individual equipment issues and is a great reference when placing service calls, especially when you have over 100 pieces of food and refrigeration equipment. Joe Warren & Son’s performs quarterly preventive maintenance on all of our equipment and will follow up with detailed inspection reports on every unit.
All service calls are handled professionally and in a timely manner. The personnel in the office are very friendly and pleasant to speak with and the technicians in the field are talented and dedicated to doing a good job to make the customer happy. Overall, Joe Warren and Sons is committed to helping the customer/business and you will develop a good working relationship along the way.
Global Insurance Company